Version 2.0 • Effective 1 May 2026 • MXM Institute • ABN 12 335 492 477
Questions about these terms?
Contact usMXM Institute products are delivered digitally through Gumroad immediately upon purchase. Because products are available for download at the point of sale, change-of-mind refunds are not available once the product has been downloaded.
Before purchasing, review the product description and licence terms on the product page. Pre-purchase enquiries are welcome at mxminstitute@outlook.com.
If a technical issue prevents download after payment, contact mxminstitute@outlook.com as soon as reasonably practicable (preferably within 48 hours) with:
MXM Institute will resolve the delivery issue within 2 business days. If unable to do so, a full refund will be issued.
You are entitled to a remedy where the product has a major failure — including where the product is significantly different from its description, has a defect that would have prevented purchase had you known about it, or is substantially unfit for its intended purpose. Where a major failure is confirmed, you may choose a full refund, replacement, or repair.
Where the product has a minor failure (not a major failure), MXM Institute may choose to remedy the issue by providing a corrected file, replacement access, technical assistance, or another remedy required by the Australian Consumer Law within a reasonable time. Contact mxminstitute@outlook.com with a description of the issue and your transaction details.
Because Licence Keys are issued immediately and can be used to authorise a client implementation, change-of-mind refunds are not available once a Licence Key has been issued, except where required by the Australian Consumer Law or where MXM Institute exercises discretion for an unused key within 48 hours of purchase.
Contact mxminstitute@outlook.com with: your full name and purchase email; Gumroad transaction reference; product purchased and purchase date; nature of the issue; and any relevant supporting information. MXM Institute acknowledges within 2 business days and responds within 5 business days.
If your issue is not resolved to your satisfaction, you may contact your state or territory consumer protection agency, or the ACCC at accc.gov.au or 1300 302 502.