Version 3.0 • Effective 3 October 2026 • MXM Institute • ABN 12 335 492 477
Questions about these terms?
Contact usSafeBase is set up by MXM Institute for your business and invoiced directly. There is no download and no online checkout. MXM Institute's other digital products, including Crack the Code and Perennial Command Centre, are delivered through Gumroad immediately upon purchase.
Before ordering or purchasing, review the product description and the terms that apply. Pre-purchase enquiries are welcome at jamie@mxminstitute.com.au.
If you want to cancel your SafeBase order before MXM Institute has started work, tell us as soon as possible. We will refund any amount you have paid for work that has not started.
SafeBase is set up specifically for your business. Change-of-mind refunds are not available once MXM Institute has started the Implementation, except where the Australian Consumer Law requires a remedy or MXM Institute agrees otherwise in writing.
You are entitled to a remedy where the services have a major failure — including where they are significantly different from your quote, are substantially unfit for a purpose you made known to us, or were not carried out with due care and skill and the problem cannot be fixed. Where a major failure is confirmed, the Australian Consumer Law lets you cancel the services and receive a refund or compensation for the reduction in their value.
Where the services have a minor failure (not a major failure), MXM Institute may choose to remedy it by correcting or redoing the work, reissuing documents, providing technical assistance, or another remedy required by the Australian Consumer Law, within a reasonable time. Contact jamie@mxminstitute.com.au with a description of the issue and your invoice number.
Because digital products are available for download at the point of sale, change-of-mind refunds are not available once the product has been downloaded.
If a technical issue prevents download after payment, contact jamie@mxminstitute.com.au as soon as reasonably practicable (preferably within 48 hours) with:
MXM Institute will resolve the delivery issue within 2 business days. If unable to do so, a full refund will be issued.
You are entitled to a remedy where the product has a major failure — including where the product is significantly different from its description, has a defect that would have prevented purchase had you known about it, or is substantially unfit for its intended purpose. Where a major failure is confirmed, you may choose a full refund, replacement, or repair.
Where the product has a minor failure (not a major failure), MXM Institute may choose to remedy the issue by providing a corrected file, replacement access, technical assistance, or another remedy required by the Australian Consumer Law within a reasonable time. Contact jamie@mxminstitute.com.au with a description of the issue and your transaction details.
Contact jamie@mxminstitute.com.au with: your full name and the email you used; your Gumroad transaction reference (digital products) or your invoice number (SafeBase); the product and the purchase or order date; the nature of the issue; and any relevant supporting information. MXM Institute acknowledges within 2 business days and responds within 5 business days.
If your issue is not resolved to your satisfaction, you may contact your state or territory consumer protection agency, or the ACCC at accc.gov.au or 1300 302 502.